Privacy Policy
Effective Date: June 21, 2023
1. Introduction
The PCOS Cystem, LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our content, complete forms, or participate in our coaching programs.
By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
You may provide personal information when you:
- Schedule a consultation
- Complete an application form
- Purchase a coaching program
- Subscribe to emails
- Contact us
- Participate in coaching services
This may include:
- Name
- Email address
- Phone number
- Age
- Location
- Health-related information
- Lifestyle information
- Goals and challenges
- Payment information
- Communication history
Health and Lifestyle Information
Because our services relate to health and wellness coaching, you may voluntarily provide:
- Weight and health history
- Hormone or fertility concerns
- Nutrition habits
- Exercise habits
- Medication usage
- Symptoms or medical background
This information is used strictly for coaching and program delivery.
We do not provide medical diagnosis or treatment.
3. How We Collect Information
We collect information through:
- Website forms
- Application forms
- Calendly scheduling
- Email communications
- Direct messages
- Coaching sessions
- Payment systems
- Tracking technologies
- Advertising platforms
4. Tracking Technologies and Pixels
We use tracking technologies to improve our services and marketing.
These may include:
- Meta (Facebook and Instagram) Pixel
- TikTok Pixel
- Google Analytics
- Cookies
- Conversion tracking tools
- Retargeting technologies
These tools help us:
- Measure advertising performance
- Improve marketing campaigns
- Understand website behavior
- Deliver relevant content
- Optimize user experience
Information collected may include:
- Pages visited
- Time spent on pages
- Device type
- Browser type
- IP address
- Interaction behavior
- Ad engagement
You can disable cookies in your browser settings.
5. How We Use Your Information
We use your information to:
- Provide coaching services
- Deliver personalized plans
- Communicate with you
- Respond to inquiries
- Process payments
- Improve programs
- Send updates and reminders
- Provide customer support
- Analyze performance
- Improve marketing
- Prevent fraud
- Comply with legal obligations
6. Email and SMS Communications
By providing your contact information, you agree that we may contact you through:
- Phone
- Text message (SMS)
- Automated reminders
- Marketing messages
- Program communications
You may unsubscribe at any time using the link in emails or by contacting us directly.
7. Payment Information
Payments are processed through secure third-party platforms such as:
- Kajabi Payments
- Stripe
- Payment processors
We do not store full credit card numbers.
All transactions are handled using secure encryption.
8. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties only when necessary to operate our business.
These may include:
- Payment processors
- Scheduling platforms
- Email platforms
- Coaching software
- Website hosting providers
- Analytics providers
- Advertising platforms
- Legal or regulatory authorities
Examples of providers:
- Kajabi
- Calendly
- Meta (Facebook / Instagram)
- TikTok
- Stripe
These providers are required to protect your information.
9. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain records
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
10. Data Security
We implement reasonable security measures to protect your information.
These include:
- Secure platforms
- Encrypted connections
- Password protection
- Restricted access
- Monitoring systems
However, no system can guarantee complete security.
11. Your Rights
You may request to:
- Access your data
- Correct your data
- Delete your data
- Restrict processing
- Withdraw consent
To make a request, contact:
12. Children's Privacy
Our services are intended for adults.
We do not knowingly collect information from individuals under 18 years old.
If we learn that a minor has provided information, we will delete it.
13. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of third-party sites.
14. Advertising and Retargeting
We may use your information to deliver advertisements through:
- Meta (Facebook / Instagram)
- TikTok
These platforms may use cookies or tracking technologies to show relevant ads.
You can manage ad preferences through your account settings on those platforms.
15. Disclaimer About Health Information
Our services provide educational coaching related to lifestyle, nutrition, and wellness.
We do not provide:
- Medical diagnosis
- Medical treatment
- Medical advice
You should consult a licensed healthcare professional before making health changes.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a new effective date.
17. Contact Information
If you have questions about this Privacy Policy, contact:
The PCOS Cystem, LLC
Houston, Texas
[email protected]
